The channel will be frozen when unnatural activity from the user is detected, such as sending requests to the same channel more than 3 times in a short time, canceling the cross promo after the start more than 2 times in a row, and other unnatural actions that are not aimed at successfully conducting cross promo in our platform.
To unfreeze the channel, the admin needs to write to support and be ready for a call with member of the Erzy team.